Return Policy

RETURNS

----

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To start your return, send an email to hello@shroof.com. We will send instructions on the return process.


Please do not send your purchase back to the manufacturer.


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shroof.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@shroof.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The Shroof Life

At Shroof, we believe in living life to the absolute fullest and having a ridiculously fun time doing it. Having been through three open-heart surgeries, Shroof's founder decided to create a company that fulfilled his adventurous lifestyle while providing the highest quality products. The company quickly outgrew his kitchen as more people joined The Shroof Life.

Why Shroof was started

Shroof was started out of a necessity for an alternative that has less caffeine and more benefits than coffee. After drinking coffee for nearly 10 years, I felt the reliance that so many people feel when addicted to coffee. With multiple heart surgeries, I needed to find an alternative, but I didn't enjoy any of the alternatives on the market. Whether it was taste or functionality, none of them fit the mold I was looking for. Which is why I create Shroof. From there, our product line naturally expanded to where we are today. Shroof on!

Are you Shroofing?

If so, tag us on Instagram @Shroof, Tiktok @Shroof.com, Youtube @Shroof. We’d love to hear from you! 

Have more questions about The Shroof Life? Email us at hello@shroof.com.